Privacy and Cookie Policy

Introduction

La Maison du Whisky (we, us and our) is committed to protecting your privacy. This policy sets out our approach to the protection of personal data, describing the reasons why we process personal information and how we do so when we are responsible for the processing of such information (also referred to herein as "personal data"), including in relation to the use of the www.pro.whisky.fr website  and related sites , and your rights in relation to that information. For the purposes of European data protection legislation, the data controller is SOCIETE NOUVELLE DE PRODUITS ALIMENTAIRES – LA MAISON DU WHISKY, a simplified joint-stock company with a capital of 3,000,000 euros whose registered office is located at 9-11 Rue Martre, 92110 Clichy.

Information we may collect about you
  • We may collect and process the following information about you:

Information You Give Us.  This is information you give us by completing forms on our Site or by corresponding with us by phone, e-mail, voice-activated machine or otherwise. This includes information that you give us when you subscribe to the newsletter, participate in a competition, promotion or survey, use our social media, register as a business partner on our portal,  when you report a problem with our Site and/or send us a communication. The information you give us may include your name, address, email address, telephone number, financial and credit card information, personal description and photo.  

  • Information we collect about you. When you visit our Site, we automatically collect the following information:

Lorsque vous visitez notre site, nous collectons automatiquement les informations suivantes :

  • technical data, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone, browser extension types and versions, operating system and platform;
  • data about your visit, including all Uniform Resource Locators (URLs) viewed before, during and after our Site (including date and time); the products you viewed or searched for; page response times, download errors, length of visits to certain pages, interactions with those pages (such as scrolling, clicking, and mouse movements), as well as the methods used to leave the relevant page and any telephone numbers used to contact our customer service or the username used,  on social networks, to get in touch with our customer service.
Why La Maison du Whisky processes your data:

We process personal data only for specified, explicit and legitimate purposes. To this end, the purposes pursued by La Maison du Whisky are as follows:- Manage the identity of the customer or user and authenticate him,

  • Manage the order, 
  • Invoice and collect payments,
  • Provide pre-sales and after-sales service
  • Process complaints,
  • Communicate under customer management,
  • Manage disputes,
  • Operate the services.

Your data is kept for the time necessary to achieve the purposes mentioned above. With regard to processing relating to the execution of the transaction, the data may be kept for a maximum period of three years from the last transaction.

We also carry out data processing for purposes other than the strict execution of transactions. In this case, La Maison du Whisky ensures that it has a legitimate interest in carrying out the processing. In addition, processing may be subject, as necessary, to the collection of your consent, which you may withdraw at any time.

  • Organize direct marketing operations,
  • Organize commercial operations,
  • Organize competitions,
  • Analyze the uses of offers and services for statistics,
  • Survey customers or users,
  • Analyze the uses of offers to make proposals to customers and users.Your data is kept for the time necessary to achieve the purposes mentioned above.

To this end, the purposes pursued by La Maison du Whisky are as follows:

  • Keep the data required to be able to meet legal obligations,
  • Manage requests for communication of data from authorized authoritiesYour data may be kept for the time necessary to allow La Maison du Whisky to meet its legal obligations.
Cookies

The Site uses cookies to distinguish you from other users of the Site. They allow us to offer you a good browsing experience on our Site and to improve our Site. Cookies are pieces of information that a website transfers to your computer's hard drive to store and sometimes track information about you.  Most web browsers automatically accept cookies, but if you prefer, you can modify your browser to prevent it from doing so. Consult your online help or manual for instructions. However, you will not be able to take full advantage of our Site if you complete this procedure. Cookies are specific to the server that created them and are not accessible to other servers, which means they cannot be used to track your movements around the web.  Although they identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.

We use the following types of cookies:

Strictly necessary cookies.  These cookies are necessary for the operation of our Site and are in accordance with the conditions agreed with you. They include, for example, cookies that allow you to log into secure areas of our Site or use e-billing services.

  • Analytical/performance cookies.  They allow us to recognize and count the number of visitors and to see the movements of visitors to our Site when they use it. They allow us, for legitimate purposes, to improve the way our Site works, for example, by ensuring that users can easily find what they are looking for.
  • Functionality cookies.  They are used to recognize you when you return to our Site. They allow us, based on your choices and preferences, to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.  These cookies record your visit to our Site, the pages you have visited and the links you have followed. We may use this information, depending on your choices and preferences, to make our site more relevant to your interests. We may also share this information with third parties in this context.

Most web browsers and mobile devices automatically accept cookies, but if you prefer, you can change your browser to prevent it from doing so or to notify you each time a cookie is set.  You can also find more information about cookies by visiting the www.allaboutcookies.org website which includes additional useful information about cookies and how to block them using different types of browsers or mobile devices. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of our Site.

If you have not allowed cookies, we may separately ask you to use cookies on the Site.

How do we use your information?

We use the information we hold about you in the following ways:

Informations que vous nous transmettez. 

We will use this information:

  • to fulfill our obligations arising from our contracts with you and to provide you with the information, products and services you request from us;
  • pour vous fournir des informations sur les biens et services susceptibles de vous intéresser, si vous avez coché la case correspondante située sur le formulaire que nous utilisons pour collecter vos données, indiquant que vous consentez à recevoir des supports marketing de notre part ;
  • to enable our suppliers and service providers to perform certain functions on our behalf, including processing and verifying payments, technical, logistical or other functions necessary to fulfill your orders or requests;
  • to notify you about changes to our service;
  • to ensure, in our legitimate interest, that content from our Site is presented in the most effective manner for you and your computer.

Information we collect about you.

We will use this information:

  • to administer our Site in accordance with our terms and for internal operations, including troubleshooting and, in our legitimate interest, data analysis, testing, research, statistics and surveys;
  • to improve our Site so that content is presented in the most effective manner for you and your computer;
  • to allow you to participate in interactive features of our Service, when you choose to do so;
  • to keep our site secure and secure, as part of our legitimate efforts;
  • as part of our legitimate interest, to measure or understand the effectiveness of the advertising we present to you and other users, and to provide you with relevant advertising;
  • to make suggestions and recommendations to you and other users of our Site regarding goods and services that may be of interest to you or them, in our legitimate interest and these will be subject to the preferences you have determined, if any.

Information we receive from other sources

We will combine this information with information you give us and information we collect about you. We will use this information and the combined information for the purposes mentioned above (depending on the types of information we receive).

Information Sharing

We may disclose aggregated statistics about visitors to the Site in order to describe our services to prospective partners and other reputable third parties, and for lawful purposes. However, these statistics will not contain any personally identifiable information.

We may disclose your personal information to any affiliate and group members, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, responding to requests for information, providing feedback and evaluations regarding our products,  to receive and send communications, update our marketing lists, analyze data, provide IT and other support services, or perform any other duties from time to time. Our agents and contractors will only use your information to the extent necessary to perform their duties.

If we were to face a reorganization or are sold to a third party, you consent to the transfer of the personal information we hold about you to that reorganized entity or third party.

We may disclose your personal information to comply with any legal obligation or if we believe such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.

Child safety

Protecting children's safety when using the Internet is paramount to us. The Site is intended for use only by persons who are at least 18 years of age. By using the Site, you confirm to us that you meet this requirement. If you are under the age of 18, you have received permission from your parent or guardian before using the Site, to send any personal information to us or to any other person online.

External links

 

The Site may, from time to time, include links to external sites. We are not responsible for the privacy policies or the content of such sites.

Security

 

We attach great importance to the security of our users' personal information. Security measures are put in place to protect personal information under our control against loss, misuse and alteration. For example, our security and privacy policies are reviewed periodically and improved as necessary. Only authorized personnel have access to personal information. While we cannot ensure or warrant that loss, misuse or alteration of information will never occur, we make every reasonable effort to prevent it.

 

Keep in mind that submitting information over the Internet is never completely secure. We cannot guarantee the security of information submitted via the Site while it is in transit over the Internet. Any such submission is made at your own risk.

 

It is advisable to close your browser when you have finished your user session to help ensure that others do not have access to your personal information when using a shared computer or computer in a public place.

Storage of your information

 

All information you provide to us is stored on our secure servers. We use SSL encrypted technology on the Site. You are responsible for maintaining the confidentiality of the password we have given you (or that you have chosen) to access certain parts of our site.  We ask that you do not share a password with anyone.

 

We will only keep your personal data for as long as necessary to purposes for which they were originally collected, including to satisfy any legal, accounting or reporting requirements. We keep the data at personal nature for the duration of an active commitment of our Site and services and for a later period if necessary and relevant for our legitimate operations, our terms of service and in accordance with legal obligations. This may include the retention required to identification, issuance or resolution of legal proceedings. We can also retain aggregate information beyond this period for the purpose of research and to help us develop and improve our services. You will not be identified through aggregate information retained or used at these purposes. 

Your rights

In certain circumstances, you have the right to:d’obtenir une copie de vos données à caractère personnel détenues par nos
soins ;

  • obtain a copy of your personal data held by us;
  • request rectification or erasure of your personal data held by us;
  • request that we stop processing your data;
  • request that we restrict the processing of your personal data (for example, when we verify or analyse your concerns about that information);
  • to request that your data be transferred to a third party.

We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to a third party for such purposes by ticking certain boxes on the forms we use to collect your data. You can also object to receiving further marketing materials at any time without prejudice to you.

If your request or concern is not satisfactorily resolved, you can contact your local data protection authority, (see link ARTICLE29 - National Data Protection Authorities ).

 Please submit any questions, concerns or comments regarding this Privacy Policy or any request regarding your personal data using the contact form and/or contact details on the Site.